01. How do I get to my accommodation?
A four-wheel drive taxi will pick you up from your car park within minutes. Advise the driver where you are staying. The 4WD over snow/taxi transfer fees are paid at the Entry Gate to the mountain (along with your car parking fee).
02. How much are the taxi transfer fares?
Adult: $21.50 each way; Child (aged 3 – 14 years): $13.50 each way. (Children under 3 years are free of charge). This taxi fee includes 2 items of luggage and a set skis/board equipment per person. Excess luggage will be an additional charge of $8.00 per item. For more information on taxi fares view www.mmbl.com.au
03. Where do I park my car?
After passing through the Resort Entry Gate you will travel for approximately 20 minutes until you reach Parking Control. Parking Control Attendants will direct you to your parking bay. Unauthorised vehicles are not permitted into the Village. After parking your vehicle, a 4 wheel drive taxi will collect you from the carpark. There is no need to call for the taxi, they will just arrive.
04. Is there anywhere to store luggage?
Commercial properties generally have somewhere you can leave your luggage on arrival or departure, while you ski. However, if you are staying in a private property, you will need to contact the accommodation provider as luggage storage availability varies depending on the property.
05. Can I buy groceries on Mt Buller?
FoodWorks Supermarket Mt Buller is a full-service supermarket with grocery, fruit and vegetables, dairy, frozen, and heat and serve meal options. Foodworks is located at the bottom of Blue Bullet 2 lift on Bourke Street ski run. There is also an extensive liquor department with a beer coolroom and a range of hardware products. The owners also operate a supermarket off mountain, so if they do not stock a certain product on the mountain, they will get it in for you. You can email or fax your orders in advance or you can have your groceries delivered. Delivery is free for orders over $100. A $5 delivery fee applies for orders under $100. Payment must be made by credit card or in person prior to delivery. Groceries will be delivered to the location specified (in the case of multi-story apartments, groceries will be delivered to the base level).
06. Can I have a late checkout?
Whether or not you can have a late or early check-out will depend on your accommodation provider and the availability of the apartment. To find out if you can have an early or late check out, contact your accommodation provider a few days prior to your arrival.
07. Will there be snow when I want to come up?
Mt Buller is very confident that there will be snow for your holiday. In fact, were so confident that we offer a Snow Guarantee on pre-purchased lift tickets and accommodation. So you can book accommodation and buy your lift tickets in advance and if the conditions are not up to scratch, you will get a refund, less a 25% booking handling fee on the accommodation (or at the discretion of management of a lower fee). We think this is a great way to show you how confident we are that you will enjoy your holiday in the snow.
08. Do I have to carry chains for the car?
Yes, carrying snow chains in your vehicle during winter is mandatory if you intend on parking on the mountain. You will be asked whether you are carrying chains when you pay your resort entry.
09. How do I get from the Airport to Mt Buller?
10. How do I get from Melbourne to Mt Buller if I don’t have a vehicle?
The MMBL Ski Express Coach service operates from Melbourne to Mt Buller every Sunday, Wednesday and Friday. View more details on their website at www.mmbl.com.au
V/Line Coaches depart every day from Southern Cross Station in Melbourne to Mansfield. They then connect with MMBL to take you up to Mt Buller Village.You can view the V/Line website at www.vline.com.au and have your fare calculated for you, depending on the numbers in your group.