Snow Guarantee Policy
The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.
The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence to members of the public when booking a snow holiday. It’s a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and it applies if there is insufficient snow cover. The “snow guarantee” applies if the lifts in the below table are not operating for skiing/snowboarding in the two (2) days* prior to the clients arrival.
*From 9 AM 2 days prior to arrival until 5.00PM day prior to arrival
|Periods Covered||Snow Guarantee Lift/s|
|OFF PEAK SEASON||1. OPENING WEEKEND UNTIL THE DAY BEFORE THE VICTORIAN SCHOOL HOLIDAYS.
2. FIRST MONDAY (FOOTNOTE 1) UNTIL SEASON CLOSE.
|BLUE BULLET CHAIRLIFT|
|PEAK SEASON||VICTORIAN SCHOOL HOLIDAYS (FOOTNOTE 2) UNTIL FIRST WEEKEND IN SEPTEMBER (FOOTNOTE 3)||BLUE BULLET CHAIRLFIT AND ABOM CHAIRLIFT PLUS ANY TWO (2) OF THE FOLLOWING:
WOMBAT CHAIR, THE FOX CHAIR, SKYLINE T BAR, KOFLERS T BAR, SUMMIT CHAIR, HOWQUA CHAIR OR NORTHSIDE EXPRESS.
FOOTNOTE 1:Starting 3rd of September 2017
FOOTNOTE 2: Starting 1st of July 2017
FOOTNOTE 3: 2nd September 2017
How does it work?
If our Snow Guarantee lifts (see the list below) aren’t operating in the two days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can’t take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.
As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.
|3 DAYs hold on! The Snow might improve||2 DAYS- No snow? You can now apply for a change of date or refund||1 DAY Still no snow? Make sure you apply before 5PM on the day prior to arrival||Arrival day: Snow guarantee is NOT applicable if you have not altered or cancelled your reservation 2 or 1 day prior to this date.|
Note: The Snow Guarantee only applies if the lifts aren’t operating due to insufficient snow cover. It doesn’t apply where the lifts aren’t operating due to following:
- Lift closure due to weather conditions other than insufficient snow, eg. wind or ice;
- Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn’t apply to the following:
- Booking fees or commissions payable to booking agents.